It seems that now-a-days everyone is concern about quality. There is the quality of health, quality of clothes, quality of food, and quality of physician, the list goes on and on. One very important note to be taken away from quality is that it is perspective based. I feel that quality is in the “eye of the beholder.” What one may find of high quality another may feel as if it’s of low quality.
Many factors can play a role in evaluating quality. One factor is a person economic status. A person who has lots of money may judge quality based on a price tag. Figuring that the higher the price, it must mean that it is of great quality. That is one reason the health care industry is in the shape that it is because if something is cheaper it must mean it’s of low quality. Another factor could be cultural. What one finds of lower quality another culture may find it of higher quality. Some cultures are more adaptable to change and appreciate things whereas other cultures take for granted and may judge to harshly and deem something low quality.
Some of the factors I pointed out came to me as we were in class discussing our favorite restaurants and why we enjoyed it. I mentioned mines to be a Cuban restaurant and some people might find it to be a lower quality compared to other restaurants because of the laid back cafeteria style atmosphere. It was interesting to find that we all have different view points of quality no matter what the price was.
Continuing in the class will hopefully lead me to discern different type of quality of health care and how we are able to improve it. Quality at this point means to me that what ever service I received was done in a timely, efficient, and cost saving manner. It also means that what ever service/item being used was working properly and met or exceeded my expectations. Different items hold different rating of quality. Food quality is different from healthcare quality and so forth, but in all it just means I enjoyed what ever I received.
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